DHL Express

Background

DHL Express (based in Bahrain) was leading the market in the Middle East region. The HR Director identified that the understandable focus on process, getting the job done, and on time, in a time-sensitive industry had become excessive focus and was adversely impacting employee engagement and collective team effectiveness and performance.

He appointed Scott Watson (based in the UK) to design, facilitate and evaluate an immersive six-day Emotional Intelligence for Leaders training programme.