Emotional Intelligence

Customer Service and Emotional Intelligence
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When We Feel Attacked, Recovery Can Take Time… Imagine, you’re waiting to check in at the airport to fly home. You’re next in line, just behind the male passenger who…

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What Makes A Good Boss? Emotional Intelligence
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Last week I presented at a client conference on behalf of A Speakers Agency.  The subject was ‘Going for Growth’ in an already successful and profitable business.  A leader in…

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Unconscious Bias Training
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Growing interest in Equality and Diversity in the UK at least has resulted in lots being written about Unconscious Bias. For many business owners and even Human Resources professionals, an…

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How To Retain Customers with Emotional Intelligence
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It’s probably worth me explaining the situation i had when i was working in bradford and bingley the challenge we had was we had a very competitive market and we…

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Emotional Intelligence in School
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Emotional Intelligence in the school environment is absolutely vital if the teacher, and student, are to create and maintain a healthy emotional climate which enables collaboration, learning and indeed, trust.…

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Emotional Intelligence Expert – Expert Opinions
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On television, in a court of law, there’s usually an ‘expert’ or two happy to share his or her opinions on a matter. But beware, sometimes experts aren’t really experts,…

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Emotional Intelligence for Leaders
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You need shared understanding if your message is going to be clear, understood and acted upon. A leader’s intention may be commendable, but it can prove a problem when employees…

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Management Development Training
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Management Development Training often includes lots of exploration of management skills, management tools, and even unproven or outdated approaches which in theory sound great, but in reality, leave a lot…

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Performance Management Training
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Performance Management – The Language of Ownership. So many managers tell me that getting a colleague who is refusing to do something they really should do, but repeatedly object to doing,…

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New Year Resolutions & Emotional Intelligence
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THE Reason I Don’t Bother With New Year Resolutions…How About You? I prefer not to bother with resolutions which historically, my commitment has begun to stall anything from 10 days…

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