Leadership Speaker for Business Scott Watson

Emotional Intelligence Training, Leadership Comments Off on Leadership Speaker for Business Scott Watson

Leadership Speaker for Business

Enjoy this video testimonial from a former banking executive regarding how Leadership Speaker and Emotional Intelligence Speaker Scott Watson helped his organisation realise a £8.2 million return on their investment in consultancy and training.

Appointed to advise the bank’s Customer Retention division on how to retain profitable customers who were being inundated with preferential interest rates, terms and products from the client’s competition, Leadership Speaker Scott Watson provided a truly independent perspective of the problem, potential solutions, and included a healthy dose of Emotional Intelligence training too, to equip the Customer Retention team with beliefs, tools and skills which would enable them to consistently perform at, or very near their best.

How To Retain More Customers More Easily

If you would like to learn how your organisation can successfully retain more existing customers, and ethically and cost effectively attract new customers, why not contact Scott Watson at http://www.MrEmotionalIntelligence.com  Of course, you may not realise £8.2 million worth of value, but you will certainly see a quick increase in your ability to retain the customers you really don’t want to lose!

Check out Emotional Intelligence Training courses by clicking the link.

http://www.mremotionalintelligence.com/

 

It’s probably worth me explaining the situation I had when I was working with Bradford and Bingley. The challenge we had was we had a very competitive market and we needed to ensure we retained as many customers as we could, which were being enticed away by more favourable offers elsewhere perhaps.

The challenge I presented to Scott was I needed somebody who would come in and actually help us to improve the way that we were handling our customer enquiries and look to retain significant levels of business. The big issue for me with approaching most training companies was that Scott’s, unlike the others was prepared to be accountable. Scott was prepared to have confidence in the training that he was offering and was accountable. We didn’t pay him if he didn’t deliver us the results that we were seeking.

Through working with Scott and Scott working closely with the teams in a very short period of time, we were able to actually increase our customer retention to the tune of about 8.2 million pounds, which in any market is significant. We were happy to pay Scott and I’ve always been happy to recommend Scott to others for this type of work where you want somebody who is accountable and somebody who is prepared to roll the sleeves up, get involved and understand your business. I look forward to working with Scott again in the future.

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You are welcome to contact Scott Watson by completing the Contact Form below or calling 0845 052 3701 (UK).

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Emotional Intelligence Training for Customer Service Teams

It’s probably worth me explaining the situation I had when I was working at Bradford & Bingley. The challenge we had was we had a very competitive market, and we needed to ensure that we retained as many customers as we could, which were being enticed away by more favorable offers elsewhere perhaps.

The challenge that I presented to Scott was, I needed somebody who would come in and actually help us to improve the way that we were handling our customer inquiries, and look to retain significant levels of business.

The big issue for me with approaching most training companies was that Scott’s, unlike the others, was prepared to be accountable. Scott was prepared to have confidence in the training that he was offering and was accountable. We didn’t pay him if he didn’t give us the results that we were seeking.

Through working with Scott, and Scott working closely with the teams, in a very short period of time, we were able to actually increase our customer retention to the tune of about 8.2 million pounds, which in any market is significant. We were happy to pay Scott, and I’ve always been happy to recommend Scott to others for this type of work, where you want somebody who is accountable and somebody who is prepared to roll the sleeves up, get involved and understand your business. I look forward to working with Scott again in the future.

Check out Emotional Intelligence Training courses by clicking the link.

http://www.mremotionalintelligence.com/

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On 29th September 2016
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