Posts Tagged :

emotional intelligence training for new managers

empathy and its value in asking questions
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Below are a number of language patterns for you to review and implement where you feel appropriate. The statements and questions are designed to gather information, boost understanding, clarity, and…

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performance management training 101
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Kathy, an under pressure contact centre manager with extremely high standards for herself and expectations of her team to match, was growing increasingly frustrated with one member of her team,…

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Emotional Intelligence for Leaders
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You need shared understanding if your message is going to be clear, understood and acted upon. A leader’s intention may be commendable, but it can prove a problem when employees…

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Performance Management Training
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Performance Management – The Language of Ownership. So many managers tell me that getting a colleague who is refusing to do something they really should do, but repeatedly object to doing,…

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Speaking Truth To Power Emotional Intelligence
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http://www.mremotionalintelligence.com/wp-content/uploads/2017/12/Jacob-Rees-Mogg-RAGES-at-May-and-Davis-over-Brexit-Impact-Papers.mp4 Want To See Just How Easy Speaking Truth To Power Can Be? Then do watch this clip… Jacob Rees-Mogg, Conservative politician HOLDING HIS OWN POLITICAL PARTY ACCOUNTABLE about Brexit…

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Promoting Thinking in Teams
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Often, as a manager, you’re expected to have all the answers. Every answer that’s needed, you’re expected to have it. Some managers want to know everything to cover all the…

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Emotional Intelligence Training for Managers
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Emotional Intelligence training for managers can be well intentioned, but fall flat on its face when the ‘learning’ focuses mainly on the theory rather than practical application of emotional intelligence…

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