You need shared understanding if your message is going to be clear, understood and acted upon.
A leader’s intention may be commendable, but it can prove a problem when employees don’t understand, or don’t want to understand the reason behind the leaders communication, decision or actions.
Emotional Intelligence training can be a fantastic way for managers and teams to boost their individual and collective effectiveness.
Have you ever nodded your head ‘Yes’ to your manager and stated you have understood his or her message, only to be thinking ‘Uh oh’ I have no idea, but then not felt confident asking for clarification?
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