fbpx
Posts Tagged :

Management Training Courses Northampton

empathy and its value in asking questions
723 425 Scott

Below are a number of language patterns for you to review and implement where you feel appropriate. The statements and questions are designed to gather information, boost understanding, clarity, and…

read more
how to manage a poor performer
636 484 Scott

Managing a poor performer is one of the most frustrating, draining and time consuming activity you as a manager will need to deal with.  If you have already had to…

read more
performance management training 101
1024 744 Scott

Kathy, an under pressure contact centre manager with extremely high standards for herself and expectations of her team to match, was growing increasingly frustrated with one member of her team,…

read more
Promoting Thinking in Teams
admin

Often, as a manager, you’re expected to have all the answers. Every answer that’s needed, you’re expected to have it. Some managers want to know everything to cover all the…

read more