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Posts Tagged :

management training edinburgh

empathy and its value in asking questions
723 425 Scott

Below are a number of language patterns for you to review and implement where you feel appropriate. The statements and questions are designed to gather information, boost understanding, clarity, and…

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how to manage a poor performer
636 484 Scott

Managing a poor performer is one of the most frustrating, draining and time consuming activity you as a manager will need to deal with.  If you have already had to…

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performance management training 101
1024 744 Scott

Kathy, an under pressure contact centre manager with extremely high standards for herself and expectations of her team to match, was growing increasingly frustrated with one member of her team,…

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Promoting Thinking in Teams
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Often, as a manager, you’re expected to have all the answers. Every answer that’s needed, you’re expected to have it. Some managers want to know everything to cover all the…

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How To Become A More Credible Manager
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[coolcastplayer id=”21″] Hi, welcome to this lesson, how to develop your personal credibility as a manager. I’m Scott Watson and I’ll be sharing this lesson with you. The first thing…

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Management Training on Emotional Intelligence
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Have you ever attended a management training course, or booked a management training course for your organisation, with high hopes, only to feel somewhat deflated when managers’ returned full of…

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Emotional Intelligence Training for Managers
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Management Training courses can too often focus simply on ‘skills development’ or a misguided ‘If you do A, then B will happen and all will be great.’ ¬†Really, management development…

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Management Development – Sir Alex Ferguson’s Stats
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Whether you’re a Manchester United fan or not, whether you are an existing manager or aspiring manager – or not, you may find intriguing, and rather impressive the statistics of…

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Setting High Expectations
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[coolcastplayer id=”17″] If you’re a people manager, what is your job? I don’t mean what’s your job title, I mean what is the organisation paying you and trusting you to…

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Management Training – Emotional Intelligence Client Feedback
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  The client was navigating significant turmoil and change. ¬†Scott Watson was appointed to provide specialist performance consultancy and coaching on a range of topics focusing on management performance optimisation…

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