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People Management Training Courses Northampton

empathy and its value in asking questions
723 425 Scott

Below are a number of language patterns for you to review and implement where you feel appropriate. The statements and questions are designed to gather information, boost understanding, clarity, and…

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how to manage a poor performer
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Managing a poor performer is one of the most frustrating, draining and time consuming activity you as a manager will need to deal with.  If you have already had to…

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performance management training 101
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Kathy, an under pressure contact centre manager with extremely high standards for herself and expectations of her team to match, was growing increasingly frustrated with one member of her team,…

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Promoting Thinking in Teams

Often, as a manager, you’re expected to have all the answers. Every answer that’s needed, you’re expected to have it. Some managers want to know everything to cover all the…

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