Below are a number of language patterns for you to review and implement where ...

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Managing a poor performer is one of the most frustrating, draining and time consuming ...

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Kathy, an under pressure contact centre manager with extremely high standards for herself and ...

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https://s3.eu-west-2.amazonaws.com/speakingvideoclips/Promoting+Thinking.mp4 Often, as a manager, you’re expected to have all the answers. Every answer ...

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